Reservations Coordinator

3 weeks ago


Burlington, Ontario, Canada The Pearle Hotel and Spa Full time
Job Title: Reservations Supervisor

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at The Pearle Hotel and Spa. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.

Key Responsibilities:
  • Supervise and Coordinate Reservations: Oversee the reservation process, ensuring accurate and timely bookings, and manage conflicts or issues that may arise.
  • Lead Front Desk Team: Provide guidance and support to front desk staff, ensuring excellent customer service and adherence to hotel policies and procedures.
  • Manage Guest Services: Coordinate and deliver exceptional guest experiences, including special requests and amenities.
  • Operational Management: Maintain accurate records, manage inventory, and ensure the smooth operation of front desk systems and equipment.
  • Staff Development: Train and develop front desk staff, promoting a culture of excellence and customer satisfaction.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Skills: Excellent communication and leadership skills, with a focus on customer satisfaction and team management.
Benefits:
  • Health Benefits: Comprehensive dental, health care, and paramedical services coverage.
  • Work Schedule: 30 to 40 hours per week, with a permanent employment contract.
  • Language: English.


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