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Inside Technical Sales Representative
3 months ago
Position:
Inside Technical Sales Representative
Location:
Milton, Ontario
Compensation:
$50,000 - $55,000
Working Hours:
8:30 AM – 5:00 PM (Monday to Friday)
Job Overview:
Quoting Responsibilities:
- Generate and dispatch quotations to clients and Sales Representatives.
- Utilize ERP Systems for creating Part Numbers, Bill of Materials, and routing orders.
- Analyze customer Requests for Quotation (RFQ) to provide optimal solutions based on application needs.
- Maintain clear and effective communication with clients regarding their inquiries and product specifications.
- Regularly follow up with clients on submitted quotes, tracking progress until conversion to orders.
- Solicit and evaluate quotes from suppliers for materials needed to manufacture custom conveyor belts.
- Compile reports on processed quotations.
- Demonstrate proficiency in MS Office Suite and interpret technical drawings and measurements in both imperial and metric units.
- Emphasize the sale and promotion of core products.
- Facilitate technical communication between management, production, sales, and affiliates regarding innovative uses of company products.
Order Management:
- Responsible for generating invoices for all clients post-shipment.
- Process and manage customer order requests via phone and email, ensuring adherence to delivery timelines.
- Provide customer support through phone and email concerning Purchase Orders and Invoicing (pricing, general inquiries).
- Enhance customer experience by efficiently overseeing order processing, confirming product availability, and coordinating shipping dates.
- Accurately process order requests with meticulous attention to detail.
- Assist clients with order inquiries and collaborate with other departments for timely and accurate responses.
- Maintain comprehensive customer files and manage Accounts Receivable invoices and records.
- Adhere to Key Performance Indicators (KPIs) for performance evaluation.
- Undertake additional responsibilities as required.
Qualifications:
- High School Diploma or equivalent.
- Sales Certification or relevant experience is advantageous.
- 1-3 years of experience in a manufacturing environment is preferred.
- 2-5 years of experience in Technical Inside Sales.
- Excellent communication, presentation, organizational, and leadership skills.
- Proficient in MS Office – Word, Excel, PowerPoint, and Outlook.
- Familiarity with lean manufacturing principles is a plus.
- Effective utilization of technology, tools, and information systems.
- Strong problem-solving, conflict resolution, teamwork, time management, and interpersonal skills.
