Hearing Care Specialist

4 weeks ago

Oshawa, Ontario, Canada Amplifon Full time

About Amplifon

Amplifon, a global leader in hearing care, is expanding in the Canadian market, and we are seeking a dedicated Client Care Coordinator to join our team.

Job Summary

We are looking for a highly organized and customer-focused individual to provide exceptional support to our clients. As a Client Care Coordinator, you will be responsible for delivering a high standard of customer care, guiding the customer journey, and ensuring a seamless experience.

Key Responsibilities

  • Provide personalized support to clients, addressing their needs and concerns.
  • Manage scheduling and confirmation of appointments, ensuring timely and efficient communication.
  • Prepare Hearing Care Professionals for client appointments, ensuring relevant information is communicated.
  • Convert outbound and inbound calls into appointments, driving marketing campaigns and managing callback and lead lists.
  • Maintain accurate customer database, ensuring up-to-date records.
  • Create invoices for products and services rendered, process payments, and maintain accurate financial records.
  • Educate clients on Amplifon programs, products, and services, resolving customer inquiries.
  • Maintain efficient clinic operations, overseeing inventory, supporting clients with basic hearing aid maintenance, and anticipating clinic and customer needs.

What We Offer

  • Competitive Compensation: We provide a competitive pay structure, including industry-leading salaries and incentive bonus opportunities.
  • Robust Benefits: We offer a comprehensive benefit package, a company RRSP match, ample paid time off, and more to foster an award-winning employee experience.
  • Growth: As our team continues to grow, we want you to grow with us, offering continuous professional development and growth opportunities.
  • Impact: We help our clients rediscover all the emotions of sound, and we have fun doing it Our teams around the world are passionate about working together to change lives.

Requirements

  • High school diploma or equivalent.
  • Diploma in business or medical administration is preferred.
  • 2+ years of administrative experience, preferably in a medical setting.
  • 2+ years of customer service experience.
  • Knowledge of the hearing aid industry is preferred.

Skills

  • Able to build and maintain professional rapport with clients and colleagues.
  • Able to work independently, autonomously, and as a collaborative leader of a team.
  • Adherence to professional, ethical, and regulatory standards.
  • Able to prioritize work efficiently in a fast-paced work environment.
  • Proficient with MS Windows and Office.
  • Knowledge of insurance and agency coverage for hearing care services is preferred.

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