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Sales Counter Representative

3 months ago

Calgary, Alberta, Canada EMCO Corporation Full time
Position Overview

Salary Range - $

As a Sales Counter Representative, your primary responsibility will be to deliver exceptional sales assistance to customers visiting our Profit Centre counters. You will ensure a high standard of customer service by maintaining an organized, stocked, and tidy sales area. Additionally, you will assist customers by addressing inquiries, processing orders, and managing backorder follow-ups. You will also provide support to both Inside Sales and Outside Sales teams.

Key Responsibilities:

  • Assist customers with their purchases at the Profit Centre counters
  • Research products and offer recommendations from our extensive inventory
  • Drive sales growth through effective counter merchandising, product promotion, and lead generation for the Outside Account Manager while engaging with customers
  • Process, pick, and pack sales orders generated at the counter
  • Maintain cleanliness and organization of the counter area, including merchandising displays
  • Notify the buyer when stock levels are low
  • Follow up on backorders with suppliers and provide customers with accurate delivery timelines
  • Handle returns and warranty claims for both account and cash sales, ensuring compliance with all procedures
  • Resolve customer concerns and complaints effectively
  • Perform additional tasks as assigned by the Profit Centre Manager

Qualifications:

  • Grade 12 diploma or equivalent; post-secondary education is an asset
  • A minimum of 2 years of experience in customer service or counter sales
  • Exceptional customer service and verbal communication skills
  • Strong relationship-building abilities with customers, vendors, and colleagues
  • Ability to learn and utilize the relevant software systems for order processing
  • Experience in a fast-paced work environment
  • Intermediate math skills with a keen attention to detail
  • Willingness to learn how to operate material handling equipment
  • Strong work ethic and a commitment to integrity
  • Ability to work independently as well as collaboratively within a team

Preferred Skills:

  • Previous experience or knowledge of plumbing and building products
  • Proficiency in using the Internet for problem-solving and finding alternative solutions
  • Experience with software such as Trend, Eclipse, Word, Excel, and Outlook

Additional Information

Why Work with EMCO Corporation?

EMCO Corporation stands as one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction sector. We offer numerous opportunities for career growth and development, along with a culture that emphasizes support and collaboration.

We provide:

  • Access to experienced mentors and on-the-job training
  • Growth potential with competitive salary, benefits, and profit-sharing options
  • A stable career with a company that upholds strong core values
  • Participation in our pension plan with employer contributions
  • Work-life balance and flexible scheduling

EMCO is an equal opportunity employer committed to fostering a workplace free from discrimination, harassment, and barriers. We value diversity, equity, and inclusion and welcome applications from all qualified individuals.