Senior Property Claims Consultant

4 weeks ago

Vancouver, British Columbia, Canada Zurich Insurance Full time

Opportunity Overview

Are you seeking a supportive, collaborative, and values-oriented workplace with inspiring colleagues and leaders? If you are driven to excel and make a significant impact at a leading global insurance provider, Zurich Canada is the place for you.

We are currently in search of a Senior Property Claims Consultant with expertise in managing commercial lines property claims. If you are ready for a new challenge, we encourage you to explore this opportunity.

In this role, reporting to the Senior Claims Manager for Property & Marine, you will be responsible for overseeing commercial lines property claims that involve moderate to high exposure and complexity. Your goal will be to ensure claims are processed efficiently and effectively while maintaining a strong focus on customer service.

Key Responsibilities:

  • Accurately document claims files by capturing and updating claims data in accordance with industry Best Practices for complex commercial lines claims.
  • Utilize analytical skills to verify policy coverage and determine applicable coverage for claims.
  • Develop case strategies to achieve timely resolutions, including case evaluations and issue escalation as necessary.
  • Establish and review reserves throughout the claims cycle within your authority limits, estimating and validating claim values.
  • Adhere to quality standards by following established Best Practices.
  • Enhance customer service by proactively communicating with clients, addressing inquiries, and participating in customer engagement initiatives.
  • Manage expenses effectively by collaborating with approved vendors and overseeing the scope of work assigned to external contractors.
  • Contribute to the growth of the business by providing insights and trends relevant to risk management.
  • Maintain professional knowledge by engaging in educational opportunities and staying informed about industry developments.
Qualifications - What You Bring

Essential:

  • Bachelor's Degree with a minimum of 3 years of experience in the Claims or Insurance sector.
  • OR completion of Zurich's Certified Insurance Apprentice program, including an Associate Degree and 3 years of relevant experience.
  • OR successful completion of Zurich's Claims Training Program with 3 years of experience in Claims or Insurance.
  • OR a High School Diploma or equivalent with at least 5 years of experience in the Claims or Insurance field.
  • AND the ability to obtain and maintain necessary adjuster licenses.
  • Familiarity with insurance regulations, markets, and products.
  • Proficiency in Microsoft Office applications.

Preferred:

  • Strong verbal and written communication skills.
  • Excellent analytical, critical thinking, and problem-solving abilities.
  • Effective time management and prioritization skills.
  • Experience in collaborative team environments and building cross-functional relationships.
  • Ability to explain complex financial and actuarial concepts clearly.
  • Skill in assessing the scope and exposure of moderately complex claims.
  • Understanding of the reserving process for indemnity and expenses in analyzing claims exposure.
  • Capability to develop negotiation strategies and plans for resolution.
  • Proficiency in identifying nuances in client and business partner interactions.
  • Ability to present necessary information for proposing claim resolutions to stakeholders.
  • French language skills are required for candidates applying to specific office locations.
  • Proficiency in English is essential for effective communication with key stakeholders.

Compensation: Salary ranges vary based on multiple factors, including office location, role, skill set, and experience. The starting salary range for this position is $63,700 to $104,300.

Our Culture

At Zurich, we take pride in our inclusive culture. We are committed to Diversity, Inclusion, Equity, and Belonging (DIEB), encouraging employees to bring their authentic selves to work. Our initiatives foster an environment where everyone feels valued and included. We prioritize employee well-being, offering comprehensive health benefits and a competitive compensation package. Employees enjoy a minimum of four weeks of vacation annually, along with personal days for various needs.

We are dedicated to continuous improvement and provide access to extensive training and development opportunities. Our commitment extends to our communities, where we strive to make a positive impact through our resources and efforts. Zurich has received numerous accolades for our workplace culture, including recognition as one of Greater Toronto's Top Employers.

Make a difference. Be inspired. Love what you do.

About Zurich

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with a global workforce of approximately 55,000 employees. With a century of experience in the Canadian commercial market, Zurich Canada serves mid-sized and large companies, including multinational corporations. We aim to be the preferred partner for risk management professionals, helping them navigate the challenges of today and tomorrow.

Join us in shaping the future of the insurance industry and contributing to the communities we serve.

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