Customer Service Expert
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at CB Canada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the Manufacturing industry.
Key Responsibilities- Receive and send written business correspondence
- Handle incoming telephone calls
- Contribute accurate, friendly customer service in a timely fashion
- Facilitate business development and client referral goals by actively cross-selling and referring customers
- Experience with Microsoft Office required
- Process Paperwork experience preferred
- Customer service experience
- Comprehensive knowledge of Office Administration
- Answering Inquiries experience
- Critical thinking, problem solving, ability to work independently
- Demonstrated talents in communicating and interacting with clients/customers, both internal and external
- Strong communication and interpersonal skills (verbal, written, and listening)
- Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT, Illustrator, Highrise, and Insightly
- Demonstrated experience performing extensive research to resolve complex customer inquiries
- Excellent customer service and office administrative skills
- Positive attitude and an engaging businesslike approach
- 1+ years of past relevant experience
- Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
CB Canada is a leading provider of specialized talent solutions. We connect highly qualified job seekers to opportunities at great companies. Our team is dedicated to advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training.
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