Branch Manager II

3 weeks ago

Bathurst, New Brunswick, Canada The Toronto-Dominion Bank (Canada) Full time
Job Description

Job Summary

We are seeking a highly skilled and experienced Branch Manager II to join our team at The Toronto-Dominion Bank (Canada). As a key member of our leadership team, you will be responsible for leading a medium to large-sized branch, overseeing a team of colleagues, and driving business results.

Key Responsibilities
  • Customer Experience
    • Manage the service and advice team to promote a positive customer and colleague experience.
    • Lead, coach, and develop a team of service and advice colleagues on services, product, and sales informational conversations and/or advice-giving service strategies and tactics.
    • Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participate in the negotiation and resolution where necessary.
  • Business Development
    • Actively promote the Bank's image within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
    • Contribute to the execution and achievement of the team and the branch's service customer experience targets by coaching/modeling appropriate attributes and behaviors.
  • Team Management
    • Responsible for the management of the overall team, providing both leadership and guidance.
    • Set targets and objectives for the team and hold them accountable to deliver results and objectives.
  • Operational Excellence
    • Manage a medium to large-sized branch/team, overseeing and leading a medium and/or highly complex and diverse branch.
    • Provide coaching, mentorship, and guidance to others within the area of expertise.
Requirements
  • Education
    • Undergraduate degree.
  • Experience
    • 5+ years of relevant experience.
  • Certifications
    • Branch Compliance Officer (BCO) course.
    • IFIC or CSC.
About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, with a commitment to delivering legendary customer experiences. We are a diverse and inclusive organization, with a passion for helping our customers and communities thrive.

We offer a comprehensive total rewards package, including a competitive salary, variable compensation, and a range of benefits and perks. Our colleagues are our greatest asset, and we are committed to supporting their growth and development through regular leadership and development conversations, training programs, and mentorship opportunities.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please note that this job opportunity is subject to provincial regulation for employment purposes.

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