Customer Success Specialist

1 month ago

Vancouver, British Columbia, Canada Zendesk Canada Full time
Job Title: Customer Success Specialist

At Zendesk Canada, we're seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for nurturing customer relationships, onboarding customers to our WFM solution, and helping them set their success criteria.

Your role will involve meeting and exceeding targets, assisting in closing sales deals, and staying up-to-date with the latest industry trends and competitor offerings. You will also be responsible for attending and owning account escalations until resolution and mitigating churn risk.

Key Responsibilities:
  • Nurture customer relationships and onboard customers to our WFM solution
  • Help customers set their success criteria and adopt the tool fully
  • Meet and exceed targets, assisting in closing sales deals
  • Stay up-to-date with the latest industry trends and competitor offerings
  • Attend and own account escalations until resolution and mitigate churn risk
Requirements:
  • 3+ years of experience in Customer Success, Account Management, or a similar role in B2B
  • Proven track record of managing B2B accounts in previous roles
  • Excellent verbal and written communication skills (we work in English)
  • A team player with experience working remotely
About Zendesk Canada:

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

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