Trainer, Adoption and Change Management Specialist

2 weeks ago

Fredericton, New Brunswick, Canada Softchoice Full time

Job Summary

The Adoption and Change Management Trainer will be a member of the Adoption and Change Management team, working closely with project delivery in a customer-facing role. The focus of this role is on designing, developing, and delivering instructor-led training to our customers. In this position, you will work closely with the Adoption and Change Management Consultants and overall project team to ensure customer satisfaction by providing exceptional end-user training.

Key Responsibilities

  • Gather customer training requirements and deliver engaging instructor-led training courses on-site or remotely.
  • Discuss and understand the customer environment and product features being deployed to define delivery strategies, learning needs, and optimal delivery methods.
  • Define a training plan and coordinate training logistics.
  • Customize training materials which may include: PowerPoint presentations, user quick reference guides, training videos, and/or user instructions.
  • Deliver a customized training program at customer site or remotely.
  • Contribute to cross-team efforts to provide and maintain customer-facing documentation and training collateral.
  • Observe and evaluate results and effectiveness of training sessions.

Requirements

  • Knowledge and familiarity with current end-user training methodologies and principles.
  • 3+ years of experience designing and developing training plans and curriculum in a technology or software-related environment.
  • 3+ years of experience delivering exceptional instructor-led training, with a background and understanding of adult learning principles and training best practices.
  • Demonstrated written and verbal communications skills at all levels of an organization including customers, vendors, business stakeholders, and executives.
  • Excellent planning and analytics skills.
  • Strong attention to detail.
  • Skilled at prioritization of tasks and managing multiple projects simultaneously.
  • An excellent working knowledge of Microsoft Office 365 and/or Cisco UC technologies. Knowledge will be required to deliver instructor-led training for Microsoft O365, Cisco UC, and/or related technologies.
  • The ability to travel up to 40% of the time.

About Softchoice

Softchoice is a leading IT solutions provider that helps organizations like yours navigate the complexities of technology and achieve their business goals. We believe in matching the right people for the right role and utilize tools to help us better match candidates with our roles. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.

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