Senior Collections Coordinator

3 weeks ago

Markham, Ontario, Canada Jonas Software UK Full time

About Jonas Software UK

Jonas Software UK is a leading provider of enterprise management software solutions to the Club/Hospitality, Foodservice, Construction, Leisure Fitness & Sports, Attractions, Metal Service Centers, Moving & Storage, Education, Radiology/Laboratory Information Systems, Salon & Spa and Consumer Product Licensing industries.

Our vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

We are a valued technology partner of over 80,000 customers worldwide in more than 15 countries. Our team consists of over 3,500 skilled individuals, including industry experts and technology professionals.

Job Summary

We are seeking a skilled Collections Specialist to join our Finance team. The successful candidate will be responsible for dealing with collection issues escalated from customers, negotiating payment plans, and managing customers on support hold.

Key Responsibilities

  • Deal with collection issues escalated from customers and negotiate payment plans if required
  • Manage customers on support hold
  • Report weekly and monthly on attrition and AR balances to department management
  • Manage all A/R meetings with other departments and follow up on tasks agreed to in meetings
  • Prepare the allowance of doubtful account provision quarterly and prepare required reporting
  • Prepare detailed statements of account for customers on request
  • Investigate NSF payments as seen on online banking software, including calling the bank and/or customers
  • Collect overdue accounts for all assigned companies, including updating the client file with detailed call results and escalating if required
  • Approve and apply credits on customer accounts
  • Reconcile customer accounts as requested
  • Assist others where necessary
  • Assist in departmental training of new team members
  • Suggest/Review process improvements for the department
  • Issue DR/CR Memo's for assigned companies
  • Other duties as required

Requirements

  • Previous B2B collections experience of at least 5 years
  • Excellent communication skills
  • Ability to work under tight deadlines and meet performance targets as established by management
  • Have successfully completed intermediate level courses in Accounting
  • Strong Skills and experience in MS Office Excel
  • Solid administrative and organizational skills with ability to adjust and respond professionally to changing priorities and ad hoc issues
  • Excellent analytical and problem solving skills
  • Experience with Great Plains accounting software an asset

About You

We are looking for a skilled and experienced Collections Specialist who is able to work effectively in a team environment. The successful candidate will have excellent communication and negotiation skills, as well as the ability to work under tight deadlines and meet performance targets.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

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