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Client Support Specialist

3 months ago

Thunder Bay, Ontario, Canada CB Canada Full time

Elevate Your Career with CB Canada

At CB Canada, we are dedicated to enhancing the lives of our clients by providing exceptional support and services. Our mission is to ensure accessibility and comfort for all individuals, and we are looking for a passionate individual to join our team as a Customer Service Representative.

Our Commitment

We pride ourselves on our compassion and expertise, which set us apart in the industry. Our goal is to empower individuals by delivering tailored mobility, accessibility, and personal care solutions. We believe that by providing comprehensive support, we can make a meaningful difference in the lives of our clients.

The Role

As a Customer Service Representative, you will play a crucial role in our operations, ensuring that our clients feel valued and supported. You will be responsible for creating a welcoming environment and managing various administrative tasks that contribute to our clients' overall experience.

Key Responsibilities

  • Deliver outstanding customer service by engaging with clients and addressing their needs.
  • Manage communication through various channels, including phone and email.
  • Assist with retail sales and provide in-store customer service.
  • Maintain accurate records by digitizing and faxing documents.
  • Collaborate with service technicians and sales consultants to oversee client orders.
  • Process payments and manage billing and deposits as required.
  • Coordinate equipment rentals and sales, ensuring timely delivery and pickup.
  • Facilitate communication between clients, therapists, and funding sources to ensure seamless service delivery.

What We Are Looking For

We seek a multi-tasker who thrives in a dynamic environment and can manage various projects and timelines effectively. Ideal candidates will have:

  • A degree or diploma from a recognized institution or at least two years of experience in a customer-facing role.
  • Strong communication skills and the ability to build relationships with clients.
  • Excellent organizational skills and the ability to prioritize tasks efficiently.
  • Empathy and respect for clients' needs, ensuring a compassionate approach to service.
  • Proficiency in Microsoft Office Suite and familiarity with database management.
  • A clean criminal background check and bondable status.

Why Choose CB Canada?

At CB Canada, we are committed to fostering a culture of belonging and support. By joining our team, you will have the opportunity to make a positive impact in the lives of others while growing your career in a nurturing environment.

Accommodations

We are an equal opportunity employer and are dedicated to providing reasonable accommodations as needed. If you require assistance during the application process, please reach out to us.

Health and Safety Measures

The safety of our employees and clients is our top priority. We have implemented several measures to minimize the risk of exposure to health concerns, including:

  • Ensuring safe physical distancing at all locations.
  • Providing personal protective equipment to all staff.
  • Screening for symptoms prior to client interactions.
  • Regularly disinfecting all facilities.
  • Monitoring health guidelines and updating our policies accordingly.