Quality Assurance Specialist

4 weeks ago


SaintHubert, Canada Alterfina Full time
Job Title: Quality Assurance Agent

At Alterfina, we are seeking a highly skilled Quality Assurance Agent to join our team. As a Quality Assurance Agent, you will play a critical role in ensuring the quality of our files and supporting your supervisor in meeting deadlines and departmental objectives.

Key Responsibilities:
  • Identify gaps and areas for improvement in processes and their application by department employees;
  • Monitor employee compliance with procedures;
  • Establish and maintain various controls to ensure compliance with departmental objectives and deadlines;
  • Prepare statistical reports of quality control results by employee;
  • Work with supervisor to improve processes and achieve department objectives;
  • Review customer files, transactions and communications, noting any points of non-compliance which are then passed on to the technical team leader;
  • Participate in the training and coaching of team members, applying and respecting previously established quality standards and rules;
  • Meet productivity and quality standards;
Requirements:
  • Mastery of the customer statement in our CRM;
  • Mastery of credit approval standards and practices;
  • Fast execution and interpretation;
  • Excellent knowledge of the Microsoft Office suite;
  • Experience in a credit or banking department;
  • Fluency in French and English, both spoken and written.

If you are a motivated and detail-oriented individual with a passion for quality assurance, we encourage you to apply for this exciting opportunity.



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