Restaurant Operations Manager

3 days ago

Truro, Nova Scotia, Canada Philthy Philly's Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Philthy Philly's. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we maintain the highest standards of quality, service, and customer satisfaction.

Key Responsibilities
  • Develop and Implement Operational Strategies

Determine the type of services to be offered and implement operational procedures that align with our business goals and objectives.

Financial Management

Balance cash and complete balance sheets, cash reports, and related forms to ensure accurate financial reporting and compliance with regulatory requirements.

Performance Management

Conduct performance reviews to evaluate the performance of team members and provide feedback and coaching to improve their skills and productivity.

Cost Control

Cost products and services to ensure that we maintain a competitive edge in the market while maintaining profitability.

Inventory Management

Organize and maintain inventory levels to ensure that we have the necessary supplies and materials to meet customer demand.

Health and Safety

Ensure that health and safety regulations are followed to maintain a safe working environment for our team members and customers.

Marketing and Sales

Participate in marketing plans and implementation to promote our brand and increase sales.

Customer Service

Address customers' complaints or concerns in a professional and courteous manner to ensure that we maintain a positive reputation and build customer loyalty.

Operations Management

Plan, organize, direct, control, and evaluate daily operations to ensure that we meet our business objectives and maintain a high level of customer satisfaction.

About the Team

You will be part of a dynamic and experienced management team that is passionate about delivering exceptional customer service and maintaining a high level of quality in all aspects of our business.

Requirements
  • Education

College/CEGEP degree in a related field such as hospitality, business administration, or a related field.

Experience

2 years to less than 3 years of experience in a similar role, preferably in the food service industry.

Supervision

3-4 people.

Work Conditions and Physical Capabilities

Fast-paced environment, work under pressure, repetitive tasks, attention to detail, combination of sitting, standing, walking, standing for extended periods, and a large workload.

Personal Suitability

Accurate, client focus, efficient interpersonal skills, excellent oral communication, excellent written communication, organized, team player, and ability to multitask.

Support for Newcomers and Refugees

We welcome applications from newcomers and refugees who were displaced by a conflict or a natural disaster. We offer support with foreign credential recognition and a permanent work term with 30 hours per week.

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