Account Manager

3 hours ago

Montreal, Quebec, Canada Alexa Translations Full time
About the Role

We are seeking a highly skilled and experienced Account Executive to join our team at Alexa Translations. As an Account Executive, you will play a pivotal role in nurturing and expanding relationships with our existing professional translation clients in the legal, financial, and securities industries.

Your primary focus will be strategically growing and nurturing existing accounts, and you'll be responsible for the full sales cycle. If you're a dedicated, well-versed, and experienced self-starter who values a commitment to exceptional customer service and building long-term partnerships with clients, we want you on our Alexa Translations team.

Responsibilities
  • Build, develop, and manage strong client relationships with existing professional translation services clients.
  • Manage the end-to-end sales cycle through active prospecting to non-spenders, handling inbound leads, and ensuring effective closure and ongoing retention of clients through proactive outreach for upcoming translation projects.
  • Identify and secure product expansion, up-sell and cross-sell opportunities within existing accounts assigned to you.
  • Manage ongoing projects and client relationships with new professional translation clients referred by the Business Development team.
  • Perform Quarterly Business Review meetings with your assigned accounts to gather customer feedback and ensure customer satisfaction.
  • Handle client objections, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution of client issues or quality concerns raised.
  • Demonstrate strategic thinking, handle pressure, and consistently meet sales targets.
Requirements
  • 4+ years of experience in account management.
  • Full proficiency in professional-level English and French.
  • Subject matter expertise in the financial industry is a must.
  • Proven ability to manage and develop relationships with C-level executives and senior managers.
  • Proficient in Microsoft Suite (Word, Excel, Powerpoint) and Google Suite (Gmail, G-drive).
  • Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.).
What We Offer

As an Account Executive at Alexa Translations, you will have access to an office at our current Toronto, Montreal, or Mexico City locations and tools that will allow you to work from home when required (laptop, phone, G-suite). We offer a rapidly growing, highly entrepreneurial translation services company with a commitment to exceptional customer service and building long-term partnerships with clients.

Our hours of operation are 9:00 am – 5:30 pm EST Monday to Friday, but the Account Executive will require additional hours of operation and flexibility to be successful in this role.

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