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Technical Support Specialist

2 months ago

Windsor, Ontario, Canada 2720455 Ontario Inc. Full time

{"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Specialist to join our team at 2720455 Ontario Inc. as a permanent employee. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless experience with our computer systems and applications.", "ul": [{"li": "Provide technical support and assistance to users via phone, email, or in-person"}, {"li": "Troubleshoot and resolve technical issues with computer systems, software, and hardware"}, {"li": "Collaborate with other technical teams to resolve complex technical issues"}, {"li": "Document and maintain technical knowledge and procedures"}], "h2": "Responsibilities", "p": "The successful candidate will be responsible for the following tasks:", "ul": [{"li": "Give access to computer networks and ensure secure access"}, {"li": "Respond to users experiencing difficulties with computer systems and applications"}, {"li": "Consult user guides, technical manuals, and other documents to research and implement solutions"}, {"li": "Provide advice and training to users in response to identified difficulties"}, {"li": "Collect, organize, and maintain a problems and solutions log for use by other technical support analysts"}, {"li": "Participate in the redesign of applications and other software"}, {"li": "Provide business systems, network, and Internet support to users in response to identified difficulties"}, {"li": "Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software"}, {"li": "Perform Web-server backup and recovery operations"}, {"li": "Provide customer service and manage incidents"}], "h2": "Requirements", "p": "To be successful in this role, you will need to have the following qualifications and experience:", "ul": [{"li": "College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years"}, {"li": "7 months to less than 1 year of experience in a related field"}, {"li": "Excellent communication and interpersonal skills"}, {"li": "Ability to work in a fast-paced environment and meet tight deadlines"}, {"li": "Manual dexterity and attention to detail"}], "h2": "What We Offer", "p": "As a Technical Support Specialist at 2720455 Ontario Inc., you will have the opportunity to work with a dynamic team and develop your skills in a fast-paced environment. We offer a competitive salary and benefits package, as per the collective agreement.", "p": "If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.", "h2": "How to Apply", "p": "To apply for this position, please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.", "p": "Note: We are an equal opportunities employer and welcome applications from diverse candidates.", "p": "Thank you for your interest in 2720455 Ontario Inc.", "p": "Sincerely,", "p": "[Your Name]"}