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Tele-Care Administrative Coordinator
2 months ago
Northern Health Authority is seeking a skilled and proactive Tele-Care Administrative Coordinator to assist the Primary & Community Care division.
Aligned with Northern Health's vision for an integrated service model, the Tele-Care Administrative Coordinator plays a vital role within the Tele-Care interprofessional team.
As a key team member, the Tele-Care Administrative Coordinator is dedicated to aiding healthcare providers and the Tele-Care team in delivering safe, efficient, and high-quality primary care services through virtual support.
This role encompasses both operational and administrative responsibilities within the virtual Tele-Care clinic, adhering to Northern Health's policies and protocols.
The Tele-Care Administrative Coordinator is tasked with managing workspace in the Medical Office Information System (MOIS). This includes formatting and dispatching consultations to primary care providers across the Northern Health region and occasionally beyond; verifying and sending lab requisitions to the nearest testing facilities; assisting with public health and Medical Health Officer (MHO) appointment requests; following up on inquiries regarding lab requisitions and test outcomes from patients, providers, and testing sites; issuing sick notes to patients and helping them access their secure messages; and ensuring all calls are completed or appropriately transitioned to the next provider.
Additionally, the Coordinator must ensure consistency in appointment scheduling, confirming that appointments are accurately reflected on the correct date and daybook, and are scheduled or rescheduled as necessary.
About Prince George
Prince George serves as the hub for business, education, health, and culture in northern British Columbia, catering to a rural population of approximately 300,000. The region's economic growth and diversification initiatives are generating remarkable opportunities for investors, employers, and employees alike. With affordable housing, competitive land prices, and short commutes, it boasts one of the lowest costs of living for a city of its size in the province. Moreover, wage rates are above provincial averages, allowing residents to enjoy a high standard of living in one of BC's most picturesque regions. The city, the fourth largest in British Columbia, is home to around 82,300 residents and serves nearly 320,000 people. Nestled at the confluence of the Fraser and Nechako rivers, Prince George is also home to the University of Northern British Columbia, recognized as Canada's Green university. The warm, welcoming, and diverse community reflects a vibrant community spirit.
Benefits of Working with Northern Health
- Comprehensive benefits packages, including extended health/dental coverage and a municipal pension plan for both part-time and full-time employees. Casual employees can opt to pay for benefits.
- Three weeks of vacation after one year of continuous service.
- Financial assistance for moving expenses is available for eligible positions.
- Employee referral program.
- Employer-sponsored training and leadership development opportunities.
- Access to spectacular outdoor activities and some of the shortest commutes in BC.
- Loan Forgiveness Programs available through the Federal and BC Government for qualifying professions.
As part of your application process, you will need to submit the following documentation:
- Registration number (if applicable for a regulated profession).
- Supporting documents regarding education and qualifications for this position.
- Program certificates or diplomas.
- High school, college, or university transcripts.
- A cover letter and resume are also recommended.
Please ensure you follow the necessary steps before applying for a position with Northern Health.
Qualifications- Completion of Grade 12.
- Graduation from an accredited Community College Office Assistant Course, plus two years of recent, relevant experience in a healthcare environment.
- Alternatively, an equivalent combination of education, training, and experience.
- A clinical background is preferred.
- Proven experience with MOIS.
- Strong attention to detail and ability to adhere to specific processes.
- Understanding of clinical and clinic operations.
- Ability to organize and prioritize multiple tasks effectively.
- Capability to work collaboratively as part of an integrated administrative team.
- Effective communication skills, both written and verbal.
- Typing speed of 40 WPM.
- Proficiency in operating relevant equipment.
- Ability to follow detailed instructions.
- Demonstrated tact and diplomacy in interactions with others.
- Commitment to compliance with staff and patient safety practices, policies, and procedures.
- Knowledge of Medical Terminology.
- Ability to thrive in a fast-paced virtual healthcare environment.
- Proficiency in computer applications, including word processing and spreadsheets, as well as specialized clinical information systems.
- Physical capability to perform the duties associated with the position.
Northern Health encompasses an expansive area of nearly 600,000 square kilometers, providing health services across more than two dozen communities and 55 First Nations communities. We deliver hospital and community-based healthcare for a population of 300,000.
Employing over 7,000 staff throughout the region, Northern Health is committed to delivering exceptional health services for Northerners, supported by dedicated staff and physicians in collaboration with communities and organizations across Northern BC.
A diverse range of career opportunities is available within our hospitals, long-term care facilities, public health units, and various offices offering specialized services.
