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Technical Support Specialist

2 months ago

Montreal, Quebec, Canada ApTask Full time

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at ApTask. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or remote desktop sessions.
  • Troubleshoot and resolve technical issues related to software, hardware, and network configurations.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with industry trends and emerging technologies.

Requirements:

  • 3+ years of experience in technical support or a related field.
  • Strong knowledge of software, hardware, and network configurations.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and troubleshooting skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to cutting-edge technology and tools.

About ApTask:

ApTask is a global leader in workforce solutions and talent acquisition services. We provide a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management. Our mission is to empower organizations to thrive by connecting businesses with top-tier professionals and optimizing workforce performance.