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Shift Manager
2 months ago
We are seeking a highly skilled and experienced Shift Manager to join our team at KFC. As a Shift Manager, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our customers receive exceptional service and that our food meets the highest standards of quality.
Key Responsibilities- Leadership and Supervision
- Supervise and coordinate the activities of our restaurant staff, ensuring that they are working efficiently and effectively to meet our customer needs.
- Train and develop our staff to ensure that they have the skills and knowledge required to provide excellent customer service and to maintain high standards of food quality.
- Operations Management
- Establish and implement effective systems and procedures to manage the day-to-day operations of the restaurant, including inventory management, stock control, and waste reduction.
- Monitor and control labor costs, ensuring that we are operating within budget and that our staff are utilized efficiently.
- Customer Service
- Ensure that our customers receive exceptional service, responding promptly to their needs and resolving any issues that may arise.
- Monitor customer feedback and use it to improve our service and products.
- Quality Control
- Ensure that our food meets the highest standards of quality, taste, and presentation.
- Monitor and control food costs, ensuring that we are operating within budget and that our customers receive value for money.
- Reporting and Administration
- Prepare and submit accurate and timely reports on restaurant performance, including sales, labor costs, and customer feedback.
- Maintain accurate records of inventory, stock, and waste, ensuring that we are operating within budget and that our customers receive value for money.
- Education and Experience
- Secondary (high) school graduation certificate.
- 7 months to less than 1 year of experience in a restaurant or food service environment.
- Work Setting
- Restaurant environment.
- Physical Capabilities
- Combination of sitting, standing, and walking.
- Personal Suitability
- Client focus.
- Flexibility.
- Team player.
This is a fast-paced environment, and the successful candidate will be required to work in a dynamic and ever-changing environment.