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Hospitality Operations Supervisor

3 months ago

Ottawa, Ontario, Canada GROUPE GERMAIN INC Full time
Job Overview

We are seeking a dedicated Hospitality Operations Supervisor to oversee our hotel management team at GROUPE GERMAIN INC. This role is essential in ensuring smooth operations and exceptional guest experiences.

Employment Details
  • Employment Type: Permanent
  • Working Language: English
  • Work Hours: 30 to 40 hours per week
Educational Requirements

Applicants must possess a Secondary (high) school graduation certificate.

Key Responsibilities
  • Coordinate activities across various departments to enhance operational efficiency.
  • Establish work schedules and procedures to optimize staff performance.
  • Perform duties similar to those of supervised staff to maintain operational standards.
  • Prepare and submit comprehensive reports on departmental performance.
  • Address work-related issues, providing technical guidance and recommending improvements for productivity and quality.
  • Assist clients and guests with specific needs to ensure satisfaction.
  • Assign, review, and manage work tasks among team members.
  • Recruit and train staff on job responsibilities, safety protocols, and company policies.
  • Ensure the functionality of computer systems and equipment, coordinating necessary repairs to maintain service continuity.
  • Request materials and supplies as needed for operational success.
Supervisory Scope

This position involves supervising a team of 5-10 individuals across various responsibilities.

Technical Skills

Proficiency in MS Outlook is required.

Work Environment
  • Attention to detail is crucial.
  • Ability to thrive in a fast-paced environment.
  • Must be able to stand for extended periods.
  • Capable of meeting tight deadlines.
Personal Attributes
  • Strong focus on accuracy and client satisfaction.
  • Dependable and organized.
  • Excellent interpersonal and communication skills.
  • Demonstrates flexibility and initiative.
  • Possesses good judgment and team collaboration skills.
Experience Requirements

Candidates should have 2 to less than 3 years of relevant experience.

Benefits
  • Health Benefits: Includes dental, disability, healthcare, paramedical services coverage, and vision care.
  • Additional Benefits: Access to a wellness program.
Screening Questions
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?