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Spa Operations Manager

2 months ago

Kingston, Ontario, Canada 8864853 Canada Inc. Full time
Job Title: Spa Supervisor

We are seeking a highly organized and detail-oriented Spa Supervisor to join our team at 8864853 Canada Inc. The successful candidate will be responsible for overseeing the day-to-day operations of our spa services, ensuring exceptional client experiences, and leading a team of spa professionals.

Key Responsibilities:
  • Scheduling and Coordination: Schedule work for spa staff, ensuring adequate coverage and efficient use of resources.
  • Client Support: Assist clients with special needs, providing personalized attention and ensuring their comfort and satisfaction.
  • Emergency Response: Serve as the primary point of contact for emergency situations, responding promptly and professionally.
  • Reporting and Requisitioning: Prepare and submit progress reports, requisitioning materials and supplies as needed.
  • Staff Development: Train staff in job duties, safety procedures, and company policies, promoting a culture of excellence and teamwork.
  • Supervision: Supervise and coordinate the activities of 1-2 staff members, providing guidance and support as needed.
Work Environment:

The Spa Supervisor will work in a fast-paced environment, standing for extended periods and working under pressure. The ideal candidate will be able to multitask, prioritize tasks, and maintain a high level of productivity in a dynamic setting.

Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 to less than 7 months of experience in a related field.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.
Personal Suitability:
  • Client Focus: Provide exceptional client service, ensuring their needs are met and exceeded.
  • Interpersonal Skills: Develop and maintain strong relationships with clients, staff, and management.
  • Communication: Excellent oral and written communication skills, with the ability to articulate complex ideas clearly and concisely.
  • Flexibility: Adapt to changing circumstances, prioritizing tasks and adjusting to meet the needs of the spa.
  • Initiative: Take ownership of tasks and projects, demonstrating a proactive approach to problem-solving.
  • Judgement: Make informed decisions, using sound judgement and critical thinking skills.
  • Organized: Maintain a high level of organization, prioritizing tasks and managing multiple responsibilities.
  • Reliability: Demonstrate a strong work ethic, meeting deadlines and commitments.
  • Team Player: Collaborate with staff and management, promoting a culture of teamwork and excellence.