Service Coordination Officer

4 weeks ago

Burlington, Ontario, Canada Lifemark Full time

Client Intake Specialist – Customer Engagement Centre

Location: Remote-based position

Status: Permanent full-time

Schedule: The Customer Engagement Centre operates from 8am-9pm EST Monday-Friday; with rotating weekly shifts and occasional Saturdays. Daily shifts will vary within this timeframe.

The Client Intake Specialist role at Lifemark serves as the primary contact for clients, acting as a vital resource for key stakeholders. As a member of the Customer Engagement Centre team, this position is essential in ensuring Lifemark can deliver timely treatment interventions and facilitate access for patients seeking quality care. The ability to engage with staff, patients, and clients in a dynamic environment, while maintaining a high level of professionalism and confidentiality, is critical for success in this role. The ideal candidate will thrive under tight deadlines while demonstrating flexibility, proactivity, resourcefulness, and efficiency. Exceptional written and verbal communication skills, along with strong decision-making capabilities and meticulous attention to detail, are required. This individual must be highly organized, adaptable, and enjoy the challenges of supporting a diverse range of key clients.

Key Responsibilities:

  • Serve as the primary point of contact for client organizations
  • Handle incoming inquiries from customers and document new referrals in our client intake system
  • Confirm details and coordinate assessment appointments with our network of clinics
  • Schedule appointments using the internal booking system
  • Additional duties include entering and updating referral information and treatment plan statuses in the database, as well as assisting with monthly referral tracking reports and quarterly outcome evaluations.

The ideal candidate will possess:

  • A minimum of 2 years of customer service or administrative experience
  • Bilingual proficiency in French is preferred
  • Post-secondary education is advantageous
  • Advanced written and verbal communication skills with a keen attention to detail
  • Strong interpersonal abilities to maintain relationships with client organizations and patients
  • The capacity to prioritize tasks effectively under pressure
  • Proficient computer skills, particularly in MS Word, Excel, and familiarity with database software
  • Exceptional organizational skills, the ability to work independently, take initiative, and demonstrate a strong work ethic

Lifemark is committed to fostering an inclusive environment and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Lifemark promotes equal employment opportunities for all applicants, including those self-identifying as members of Indigenous peoples, Newcomers to Canada, and Visible minorities.

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