Data Protection Services Manager

1 week ago

Calgary, Alberta, Canada Jolera Inc. Full time
About Jolera Inc.

Jolera Inc. is a leading provider of next-generation managed services, empowering MSPs and IT solution providers to deliver world-class experiences to their clients. With over 20 years of experience in the industry, we have helped transform hundreds of MSPs and solution providers worldwide.

About the Role

We are seeking an experienced and results-driven Data Protection Services Manager to lead our team of global experts in safeguarding our customers' data. As a seasoned leader with extensive experience in backup and disaster recovery solutions, you will oversee the strategic growth and operational excellence of our data protection services.

Key Responsibilities
  • Team Leadership: Oversee and manage a global team of data protection experts responsible for implementing, maintaining, optimizing, and innovating backup and DR solutions.
  • Data Protection Strategies: Develop and implement data protection strategies that align with business objectives, regulatory requirements, and market trends, ensuring that data is protected from unauthorized access, modification, or deletion.
  • Risk Assessment and Mitigation: Conduct regular assessments of data protection systems and processes to identify and mitigate risks, including ransomware attacks, hardware failures, and human error.
  • Disaster Recovery Planning: Implement and maintain disaster recovery plans to ensure rapid recovery of data and systems in the event of outages or incidents.
  • Technical Guidance: Provide technical guidance and support to customers on data protection matters, including best practices for encrypting backups, creating secure storage environments, and implementing identity and access management controls.
  • Industry Trends and Innovation: Stay abreast of industry trends, emerging technologies, and regulatory changes, identifying new market opportunities and developing innovative data protection solutions.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to integrate data protection solutions with other IT infrastructure components, ensuring seamless data protection, recovery, and compliance operations.
  • Performance Analysis and Reporting: Analyze data protection performance metrics and identify opportunities for improvement, recommending enhancements to backup schedules, storage capacity, and recovery procedures.
  • Business Growth and Development: Drive business growth by actively marketing the department's services, building relationships with key stakeholders, and developing partnerships with industry leaders.
  • Vendor Management: Negotiate and manage contracts with vendors and partners, ensuring that we obtain the best value for our data protection investments.
  • Project Management: Proactively manage project schedules, budgets, and resources, ensuring the timely and successful delivery of data protection initiatives.
Requirements
  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience: 10+ years of experience in data protection, with proven expertise in backup and DR solutions.
  • Leadership Experience: Proven track record of leading and managing teams of data protection experts.
  • Technical Expertise: In-depth knowledge of Barracuda Hybrid Backup, Veeam, and other leading data protection solutions.
  • Virtualization Experience: Extensive experience with virtualization technologies, including VMware and Microsoft Hyper-V.
  • Entrepreneurial Spirit: Strong entrepreneurial spirit and ability to run the department like your own business.
  • Analytical and Problem-Solving Skills: Excellent analytical and problem-solving skills.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills.
  • Independence and Teamwork: Ability to work independently and as part of a team.
Essential Skills
  • Cloud-Based Data Protection: Proficient in cloud-based data protection solutions.
  • Data Loss Prevention: Experience with data loss prevention (DLP) and data encryption technologies to protect backups from unauthorized access and modification.
  • Data Protection Design and Implementation: Ability to design, implement, and manage data protection solutions for complex enterprise environments.
  • Industry Standards and Best Practices: Familiarity with industry standards and best practices for data protection, including regular backups, offsite storage, and security audits.
  • Innovation and Continuous Improvement: Commitment to innovation and continuous improvement in data protection practices.
  • Data Protection Passion: Passion for safeguarding critical data and ensuring business continuity.
  • Immutable Backup Strategies: Expertise in designing and implementing immutable backup strategies, ensuring that data backups are not susceptible to modification or deletion.
  • Ransomware Prevention: Understanding of ransomware prevention techniques and how immutable backups contribute to ransomware resilience.
  • Market Opportunities: Ability to identify and pursue new market opportunities for data protection services.
  • Negotiation and Relationship-Building Skills: Strong negotiation and relationship-building skills to establish and maintain partnerships with vendors and customers.
  • Project Management and Resource Allocation: Proactive approach to project management and resource allocation.
  • Continuous Learning and Development: Passion for continuous learning and development of the team.
About Jolera Inc.

Jolera Inc. offers a range of benefits to its employees, including remote work, competitive compensation and benefits package, company events, recognitions, and celebrations, career development and growth opportunities.

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