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Data Center Operations Technician

2 months ago


Calgary, Alberta, Canada Amazon Data Services Canada, Inc. Full time
About the Role

We are seeking a highly skilled Data Center Operations Technician to join our team at Amazon Data Services Canada, Inc. in Canada. As a Data Center Operations Technician, you will play a critical role in ensuring the smooth operation of our data centers, which are the backbone of our cloud computing infrastructure.

Key Responsibilities
  • Perform hardware and network diagnostics, and physical repairs to ensure the reliability and availability of our data center infrastructure.
  • Participate in an on-call rotation to provide 24/7 support for critical issues.
  • Collaborate with cross-functional teams to drive innovation and reduce operational costs in the facilities.
  • Drive projects with moderate complexity to improve data center operations and efficiency.
  • Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
  • Perform rack installs, rack decommissioning, operational readings, and facility management.
  • Provide key performance indicators to senior engineers.
  • Responsible for the on-site management of contractors, sub-contractors, and vendors, ensuring that all work performed is in accordance with established practices, procedures, and local legislation.
  • Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
  • Ensure all safety procedures are adhered to while performing work.
  • Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures, and building management systems.
Requirements
  • 2+ years of computer hardware troubleshooting and repair experience.
  • 1+ years of computer networking experience.
  • High school or equivalent diploma.
  • Experience working in a colocation data center facility (preferred).
What We Offer

As a Data Center Operations Technician at Amazon Data Services Canada, Inc., you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about data center operations, we encourage you to apply for this exciting opportunity.