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Client Care Specialist

2 months ago


Ottawa, Ontario, Canada Accoravillage Full time
About the Role

We are seeking a highly skilled Client Care Representative to join our team at Equitable. As a Client Care Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service to internal and external clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Take ownership of effectively resolving life and critical illness insurance related inquiries, using a thorough knowledge of the products and demonstrating expertise and accountability.
  • Work closely with other departments to resolve inquiries and learn about their roles and responsibilities.
Requirements
  • Previous experience in a phone-based client care/service role is required.
  • Previous experience in an insurance company or a related medical field is an asset.
  • Superior interpersonal skills to manage relationships with internal and external clients.
  • Excellent listening skills to facilitate positive outcomes with inquiries and irate callers.
  • Ability to handle high stress levels in a fast-paced production environment.
  • Excellent verbal and written communication skills.
What We Offer
  • A healthy work-life balance with employee wellness top of mind.
  • Annual bonus program, annual vacation allowance, and company-paid benefits program.
  • An additional paid volunteer day each year so you can spend time giving back to the community.
  • Immediate enrollment in the company's pension program with employer matching.
  • Employee resource groups that support an inclusive work environment.
  • Tuition support and specialized program assistance.
  • An onsite, full-service cafeteria with a variety of daily options.
  • Discounts on company products and services, and access to exclusive employee perks.
  • Regular EQ Together events focused on company togetherness and collaboration.
How to Apply

To apply for this role, please select the "Apply Now" button at the bottom of the page and submit your application through our careersite. We thank all applicants for their interest; however, only those selected for an interview will be contacted.