Client Care Specialist

4 weeks ago

Ottawa, Ontario, Canada City of Ottawa Full time

Job Summary

The City of Ottawa's Community & Social Services department is seeking a skilled Client Care Specialist to provide integrated front-line service and support to clients. As a key member of our team, you will work collaboratively with departmental staff to support case management, verify eligibility, and process requests for benefits and services.

Key Responsibilities

  • Provide exceptional customer service to clients, responding to their needs and concerns in a timely and professional manner.
  • Collaborate with departmental staff to support case management, including verifying eligibility and granting benefits for ongoing cases.
  • Process requests from clients for payment of arrears, mandatory and discretionary items, as well as payments to vendors in accordance with departmental policies and procedures.
  • Provide information to clients regarding programs and services offered by the Department and the community.
  • Liaise with internal and external service providers, including government agencies, employers, trainers, and the general public.

Requirements

  • Completion of Grade 12
  • Minimum of 4 years of clerical experience, with 2 years in a social services setting
  • Applicable federal, provincial, and municipal legislation, policy, procedures, and programs
  • Social services agencies and programs, including community services/resources
  • Assessment, interviewing, and case management techniques
  • Research, data comparison, and verification techniques
  • Working knowledge of current workplace technology, including databases and Microsoft 365

What We Offer

  • A competitive salary range of $64,175.02 - $75,085.92 annually
  • A comprehensive benefits package, including health, dental, and vision coverage
  • A generous pension plan
  • A supportive and inclusive work environment

How to Apply

If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information].

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