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Technical Support Specialist

2 months ago

Vaughan, Ontario, Canada KARU CONSULTING Full time
Job Title: Technical Support Specialist

KARU CONSULTING is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.

Key Responsibilities:
  • Provide technical support and troubleshooting for computer systems, networks, and internet connectivity issues.
  • Respond to user inquiries and resolve technical issues in a timely and efficient manner.
  • Collaborate with internal teams to identify and resolve technical issues.
  • Develop and maintain technical documentation and knowledge base.
  • Participate in the design and implementation of technical solutions.
Requirements:
  • 7 months to less than 1 year of experience in a technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Knowledge of computer systems, networks, and internet protocols.
Working Conditions:
  • Fast-paced environment.
  • Work under pressure.
  • Tight deadlines.
  • Repetitive tasks.
  • Attention to detail.
Personal Suitability:
  • Accurate.
  • Client focus.
  • Efficient interpersonal skills.
  • Excellent oral communication.
  • Excellent written communication.
  • Initiative.
  • Judgement.
  • Organized.
  • Team player.
  • Ability to multitask.
  • Time management.
Language:
  • English.
Work Schedule:
  • 30 hours per week.