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Technical Support Specialist

2 months ago

Vaughan, Ontario, Canada Econix InfoTech Ltd. Full time
Job Title: User Support Technician

We are seeking a highly skilled and motivated User Support Technician to join our team at Econix InfoTech Ltd.

Job Summary:

The User Support Technician will be responsible for providing technical assistance and support to our clients and internal teams. This includes troubleshooting and resolving technical issues, providing training and guidance, and maintaining accurate records of problems and solutions.

Key Responsibilities:
  • Provide technical support and assistance to clients and internal teams via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to computer systems, software, and hardware.
  • Develop and deliver training and guidance to users on technical topics.
  • Maintain accurate records of problems and solutions, including documentation and databases.
  • Collaborate with internal teams to resolve technical issues and improve overall system performance.
Requirements:
  • Post-secondary education in a related field, such as computer science or information technology.
  • Minimum 7 months of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Microsoft Office and other technical tools.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Paid time off and team-building opportunities.
Language:

English is the primary language of communication in this role.

Work Hours:

30-50 hours per week, with flexibility to work overtime as needed.