Desktop Support Specialist
3 days ago
Join Axelon Services Corporation as a skilled Desktop Support Technician to provide top-notch technical assistance to our clients. As a key member of our team, you will be responsible for managing senior escalations, deep dive analysis of branch environments, and delivering exceptional customer service.
Responsibilities:- Manage day-to-day tickets, requests, and escalations from VIP users and senior managers.
- Provide advanced technical knowledge and business insight to handle senior management escalations and specialized services.
- Conduct onsite visits to investigate and resolve issues at branch locations.
- Offer remote support for users working from home, resolving issues with home systems and personal devices.
- Perform deep dive investigations into latency issues and chronic problems in branch environments.
- Deliver white glove service, a bundled package of services for an extended period, including in-depth troubleshooting.
- Participate in knowledge management processes, reviewing and validating technical documentation, and providing feedback to improve the knowledge repository.
- Collaborate with the problem management team to identify issues in the environment escalated from within Wealth Management and ISG.
- Participate in on-call team rotations, providing off-hours support from 5:00 pm EST to 7:00 am EST and weekends.
- Contribute to project participation, providing project and status reporting for projects requiring DOE participation.
- A minimum of 5-7 years of progressive level II desktop, server, and network support or related experience.
- Microsoft certifications: MCP/MCSA/MOS/MCSE and/or MS-365/Azure, Cisco CCNA desirable.
- Excellent knowledge of Windows 7/10 environment.
- Prior knowledge of VMware and Citrix.
- Familiarity with PowerShell, VBScript, JavaScript, HTML.
- Intermediate knowledge of MS Exchange/Messaging applications, including but not limited to Outlook, Skype, and MS teams.
- Mac, iPad/iPhone support knowledge.
- Knowledge of VPN infrastructure, troubleshooting of MS Direct-Access, AOVPN - Internet browser proxy experience.
- Cisco CCNA certification.
- Intermediate knowledge of Network Architecture and Topologies/Network +.
- Knowledge of monitoring tools for Network and Workstations, including but not limited to SevOne, Corvil, Extrahop, Splunk, Fiddller, Wireshark.
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Montreal, Quebec, Canada Axelon Services Corporation Full timeJob Title: Level 2/3 Desktop Support TechnicianJoin Axelon Services Corporation as a skilled Desktop Support Technician to provide top-notch technical assistance to our clients. As a key member of our team, you will be responsible for managing senior escalations, deep dive analysis of branch environments, and delivering exceptional customer service.Key...
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Montreal, Quebec, Canada Axelon Services Corporation Full timeJob Title: Level 2/3 Desktop Support TechnicianJoin Axelon Services Corporation as a skilled Desktop Support Technician to provide top-notch technical assistance to our clients. As a key member of our team, you will be responsible for managing senior escalations, deep dive analysis of branch environments, and delivering exceptional customer service.Key...