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Application Support Specialist

2 months ago

Toronto, Ontario, Canada Capgemini Full time
Job Summary

We are seeking a highly skilled Application Support L2/L3 professional to join our team at Capgemini. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation of our applications and infrastructure.

Key Responsibilities
  • Develop and implement SRE solutions to improve monitoring, alerting, and anomaly detection.
  • Design and build repeatable solutions to simplify development and automate manual tasks.
  • Enable SRE components and manage applications hosted on Azure and OpenShift.
  • Provide production support, including off-hours support and rotational on-call support.
  • Assist in incident management and problem management for applications in scope.
  • Maintain technology currency and stay up-to-date with the latest trends and innovations in the field.
Requirements
  • 7+ years of experience in a similar role.
  • Excellent communication and problem-solving skills.
  • Working knowledge of Azure, Dynatrace/ELK/Splunk, Ansible, and Catchpoint.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
About Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation. We offer an array of integrated services combining technology with deep sector expertise. Our team is passionate about delivering innovative solutions that drive business value and improve lives.

We are committed to providing a diverse and inclusive work environment that fosters growth, learning, and collaboration. If you are a motivated and talented individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.