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AMF Licensed Bilingual Insurance Advisor

2 months ago

Québec, Quebec, Canada Definity Full time
Job Summary

We are seeking a highly skilled and bilingual Insurance Advisor to join our team at Definity. As an Insurance Advisor, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities
  • Assist customers with policy and claims-related inquiries
  • Upsell/retain pet health insurance policies with existing customers
  • Respond to, advocate and resolve customer inquiries regarding policy details and claims
  • Capture notes on customer interactions and follow up with customers to obtain accurate information
  • Collaborate with Quality Assurance team on continuous improvement of service and sales protocols and standards
  • Recommend and up-sell policies to meet established targets and customer needs
  • Promote and educate prospective customers via inbound, outbound and online programs
Requirements
  • AMF Damage Insurance License, Level 1 or Level 2
  • Bilingual English and French
  • High school diploma or equivalent combination of education and experience
  • Strong verbal and written communication skills
  • Ability to navigate multiple computer programs at once
  • Commitment to achieving individual and team goals
  • Proven ability to recognize sales opportunities in a contact center environment
What We Offer
  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Actual salary for the role may vary depending on work location and other factors. In addition to base pay, eligible employees may participate in various incentive plans.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

This role requires successful clearance of background checks.