Technical Services Manager

6 days ago

Montreal, Quebec, Canada Fed IT Full time

About the Role:

We are seeking an experienced IT Manager - User Services to join our team at Fed IT. As a key member of our IT leadership team, you will be responsible for overseeing the delivery of user services, including technical support, telephony, printing, and asset management.

Key Responsibilities:

  • Lead a team of four technicians and a technical support coordinator, providing user support across multiple regions.
  • Manage technological services dedicated to users, including troubleshooting, installations, configurations, and inventory management.
  • Oversee printing services, mobility, telephony, license, and asset management.
  • Handle incidents and approved change requests to ensure continuous and efficient operation.
  • Manage all IT acquisition processes, including quotes, purchase orders, and service contracts.
  • Collaborate closely with other IT managers to carry out technological projects and resolve cross-functional issues.

Requirements:

  • At least two years of experience as a manager of a user technical support team.
  • Professional background in a technical field, such as technician or system administrator, with relevant skills for this position.
  • Experience in managing user services, including mobile plans, contracts with telecommunications providers, and printing services.
  • Familiarity with service desk solutions like ServiceNow, C2, or Jira ServiceDesk, as well as a good understanding of ITSM services and service catalogs.
  • Strong knowledge of core infrastructure components.

Preferred Qualifications:

  • Degree in computer science, information systems, business management, or a related field.
  • Proven expertise in Microsoft products, Active Directory, and update processes.
  • Perfectly bilingual in English and another language (such as French or Spanish).
  • Natural ability to build trust and credibility with end users through an engaging and professional attitude.

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