Mobility Equipment Technician

4 weeks ago

Timmins, Ontario, Canada Motion Full time

Join Our Team as a Mobility Equipment Technician:

If you possess a knack for diagnosing and resolving mechanical issues, we invite you to consider this opportunity. Your background may include experience as an apprentice, mechanic, or in the assembly of furniture or equipment. We value curiosity, friendliness, and empathy, as these traits are essential in helping our clients.

About Motion:

As a Canadian-owned enterprise, Motion stands as the premier provider of mobility and accessibility solutions in Canada. With over 35 years of dedicated service across various provinces, we operate a network of 52 locations, offering a wide range of products including wheelchairs, mobility scooters, and homecare items. Our mission is to enhance the independence and safety of individuals of all ages.

The Role:

We are seeking a compassionate and skilled Technician to join our Ontario team. You will receive training on the tools and equipment you will be handling. Your role will involve direct interaction with clients to assess their equipment issues and provide effective solutions. You will travel to various locations, including private residences and community facilities, to meet client needs.

What You Can Expect:

Opportunities for Growth: This position offers a unique chance to gain in-depth knowledge of our industry, engage in all facets of our operations, and take charge of your professional journey. You will become well-versed in our products and services while collaborating with healthcare providers and colleagues to deliver exceptional client experiences.

Make an Impact: Each day at Motion presents a new opportunity to positively influence the lives of our clients. You will experience profound professional fulfillment, knowing that your contributions matter to individuals in your community.

Professional Development: We foster an environment of continuous learning and skill enhancement. You will have access to:

  • Our internal Learning Portal, featuring a comprehensive library of training resources on our products and professional development topics.
  • Guidance from industry leaders who will support your growth and ensure you have the necessary tools for success.
  • Opportunities to attend industry events, including Motion's Rehab Expos, for networking with vendors and peers.

Your Daily Responsibilities:

  • Diagnose and Repair: You will quickly learn to repair wheelchairs and custom mobility devices, navigating our software system to assess and resolve issues with manual and power equipment.
  • Deliver Exceptional Customer Service: You will prioritize a respectful and empathetic customer experience, ensuring that client needs are met and that we fulfill our commitment to accessibility.
  • Flexibility and Mobility: You will work 8-hour shifts and travel to clients' homes and community facilities, adapting your schedule to accommodate their changing needs.

What You Bring:

  • Technical Skills: Previous experience in customer service and equipment assembly or repair is essential. Familiarity with diagnostic tools and power equipment is a plus, along with a genuine interest in learning new techniques for solving practical challenges.
  • Empathy: You possess the ability to handle various situations with professionalism and compassion, prioritizing client comfort and urgency while managing conflicts effectively.
  • Additional Requirements: A valid G-class driver's license and a clean driving record are necessary. You will be provided with a company vehicle for regular travel. A clean criminal background check and the ability to lift up to 50 lbs are also required.

What We Offer:

At Motion, we take pride in offering our employees a competitive benefits and rewards package, including:

  • Comprehensive benefits package eligibility
  • Generous vacation and personal days
  • RRSP/DPSP matching program
  • Maternity/parental leave top-up
  • Employee Assistance Program
  • Employee Discount Program
  • Recognition through our Motion Milestone Program
  • Employee Referral Bonus Program
  • Professional Development Reimbursement
  • Eligibility for the company's pooled bonus plan
  • Corporate membership discounts
  • Safety Shoe Allowance

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