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Service Technician

2 months ago

Timmins, Ontario, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and compassionate Service Technician to join our team at CB Canada. As a Service Technician, you will play a critical role in ensuring the safety and accessibility of our clients by delivering, installing, and repairing custom mobility equipment.

Key Responsibilities
  • Diagnose and Repair
    • Create service orders and quotes in our system
    • Assess and troubleshoot issues with mobility devices
    • Repair manual and power devices and equipment onsite and in-store
    • Repair electrical systems within mobility devices
    • Program and set-up basic power and mobility equipment
    • Install and repair elevating products and solutions
  • Deliver a Motion Customer Experience
    • Build trusting relationships with clients
    • Ensure client needs are met and objectives are achieved
  • Be Flexible and Mobile
    • Travel to client homes and facilities
Requirements
  • Technical Skills
    • Previous experience in a customer service role
    • Exposure to using diagnostic tools, electronic equipment, and completing mechanical repairs
    • Interest in or knowledge of mobility products is beneficial
    • Avid troubleshooter with innovative and efficient problem-solving approach
  • Empathy
    • Provide clients with exceptional customer experience
    • Navigate any situation in a friendly, professional, and compassionate manner
  • Additional Requirements
    • Lift up to 50 pounds to move or repair equipment and devices
    • Valid driver's license and clean driving record
    • Willing to work flexible hours on occasion to accommodate client needs
Why Join CB Canada?

We are a company committed to making life accessible for all. Our team is dedicated to providing exceptional customer service and ensuring the safety and accessibility of our clients. If you share our values and are passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.