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Customer Service Representative

2 months ago

St Catharines, Ontario, Canada FedEx Full time

Job Summary

FedEx est à la recherche d'un représentant de service à la clientèle compétent pour rejoindre son équipe. Le titulaire de ce poste sera responsable de fournir un excellent service à la clientèle, de gérer les tâches administratives et de contribuer à la croissance des ventes.

Responsabilités

  • Fournir un excellent service à la clientèle en répondant à leurs questions et en résolvant leurs problèmes.
  • Gérer les tâches administratives, telles que la gestion des documents et la maintenance des systèmes.
  • Contribuer à la croissance des ventes en identifiant de nouvelles opportunités et en développant des relations avec les clients.
  • Travailler en équipe pour atteindre les objectifs de l'entreprise.
  • Effectuer toutes les autres tâches pouvant lui être assignées.

Compétences et qualifications requises

  • Diplôme d'études secondaires ou l'équivalent.
  • Préférence accordée aux titulaires d'un diplôme d'études collégiales.
  • Connaissance des règlements douaniers canadiens.
  • Connaissance des services et systèmes de FedEx Express et FedEx Ground.
  • Capacité à réussir les examens de base et les examens périodiques.
  • Pouvoir soulever des charges de 70 lb et manoeuvrer, avec l'aide d'un appareil approprié, des colis pesant jusqu'à 150 lb.
  • Doit réussir les tests et programmes de formation obligatoires.
  • Doit fonctionner dans un environnement PC/Windows.
  • Excellentes compétences interpersonnelles et de communication verbale.
  • Bonnes capacités d'analyse et de résolution de problème.
  • Bonnes capacités de négociation.
  • Aptitude avérée à gérer le stress et le travail dans un environnement de travail très poussés, surveillés et changer.

Qualifications requises

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Transparence salariale

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Salaire

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Détails supplémentaires

Monday to Friday 13:00-19:30

Dénis de responsabilité

Cette description de poste est de nature générale et ne vise ni à présenter un inventaire complet de toutes les fonctions, responsabilités et qualifications exigées des employés affectés au poste ni à être interprétée comme tel. Le titulaire de ce poste doit accomplir toutes les autres tâches pouvant lui être assignées ; doit être capable de réussir les tests et programmes de formation obligatoires ; doit être capable de fonctionner dans un environnement PC / Windows ; doit réussir toute formation récurrente et maintenir les accréditations annuelles nécessaires le cas échéant ; et travailler selon un horaire variable en fonction des besoins de l'entreprise. Le titulaire qui réside dans la province de Québec doit être bilingue (français et anglais). En plus des facteurs habituels faisant partie du processus de sélection, tout candidat à un poste exigeant la conduite d'un véhicule comme compétence de base doit posséder un permis de conduire valide (p. ex. de classe 5, G, ou 1 AZ) et un dossier de conduite affichant un maximum de deux infractions et / ou accidents au cours des 24 mois précédant la date de candidature. Les candidats feront en outre l'objet d'une évaluation basée sur l'examen approfondi :

  1. de leur dossier de conduite courant,
  2. des résultats de leur entrevue et
  3. des résultats de toute évaluation de leurs compétences de conducteur.