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2 months ago
We are seeking a highly skilled and customer-focused individual to join our Human Resources Contact Centre team as a Senior HR Advisor. This is an exciting opportunity to work with a dynamic and collaborative team, providing exceptional service to our employees and internal stakeholders.
Key Responsibilities- Provide prompt and accurate responses to employee inquiries regarding HR policies, programs, and procedures.
- Offer education and guidance on HR policies and self-service tools to ensure employees have the necessary knowledge to perform their roles effectively.
- Maintain up-to-date knowledge of company HR policies, programs, and procedures to provide expert advice and support.
- Identify opportunities for process improvements and implement changes to enhance the overall employee experience.
- Collaborate with internal stakeholders to resolve complex HR-related issues and provide solutions that meet the needs of the business.
- Utilize call tracking systems to monitor and analyze call data to inform business decisions and improve service delivery.
- Experience working in a call centre environment, preferably in a customer-facing role.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with employees and stakeholders.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Proficiency in computer skills, including call centre technologies and intranet navigation.
- Good judgment and ability to interpret and apply HR policies and procedures.
- Superior customer service skills, with a focus on delivering exceptional service to employees and stakeholders.
- Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
- Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
- A competitive salary and benefits package, including health, dental, and vision insurance.
- A comprehensive training program, including onboarding, coaching, and ongoing development opportunities.
- A collaborative and dynamic work environment, with opportunities to work with a diverse range of stakeholders.
- A focus on work-life balance, with flexible scheduling and paid time off.
- Opportunities for career growth and advancement, with a focus on developing skills and expertise.
Company 1 - The Manufacturers Life Insurance Company is a leading international financial services group, helping people make their decisions easier and lives better. We operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
