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Customer Service Representative

1 month ago

Montreal, Quebec, Canada Randstad Canada Full time
Customer Service Representative - B2B Manufacturing

As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our B2B clients in the manufacturing sector. Your primary responsibility will be to respond to customer inquiries via phone and email, providing accurate and helpful product information while ensuring high levels of customer satisfaction.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide expert advice and support on products and services
  • Build and maintain positive relationships with clients to foster loyalty and retention
  • Process and verify customer orders with attention to detail
  • Stay up-to-date on product knowledge to offer expert advice and support
  • Collaborate with sales representatives and store personnel to ensure seamless customer service
Requirements:
  • Proven experience in customer service or sales
  • Bilingual in French and English, with outstanding communication skills
  • Experience in B2B and/or the manufacturing sector is an asset

Randstad Canada is committed to fostering a diverse and inclusive workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.