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Service Officer, Lending Services Specialist

1 month ago


Mississauga, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled Service Officer to join our Lending Services team. As a key member of our team, you will be responsible for ensuring the successful execution of lending products and services, while providing exceptional customer service to our clients.

Key Responsibilities
  • Operate independently to execute the fulfillment and maintenance of Commercial and Small Business lending products & services.
  • Review, assess, and process high volumes of standard/non-standard credit, service, and support customer transactions.
  • Act as a dedicated subject matter expert providing timely resolution to clients and business partners.
  • Recognize and identify knowledge gaps and performance concerns and address/reports these observations.
  • Take responsibility for client and partner inquiries, concerns, or complaints and present solutions or alternatives.
Requirements
  • Post-Secondary Education.
  • Minimum of 2 years of relevant working experience in Financial Services or related industry.
  • Proven customer service skills, as well as flexibility to adapt to changing environments.
  • Experienced and knowledgeable of Business Banking credit as it applies to the Corporate, Commercial and Small Business Bank's policies & procedures.
  • Strong knowledge and experience in the setup and execution of onboarding accounts, products & services, and loan/funding.
  • Fluency in English (written & verbal) and Organizational Skills.
  • Working knowledge of Microsoft Office (Excel, Word, and Outlook).
About Scotiabank

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers achieve success through a broad range of advice, products and services.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.