Service Officer

4 weeks ago

Mississauga, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled Service Officer to join our Lending Services team at Scotiabank. As a key member of our team, you will be responsible for ensuring the successful execution of lending products and services, while maintaining a high level of accuracy and adherence to governing regulations and internal policies.

Key Responsibilities
  • Prepare and execute complex security and business banking documents to meet the requirements of our lending products and services.
  • Maintain up-to-date knowledge of relevant commercial and small business products, processes, and policies.
  • Respond promptly and effectively to service inquiries, concerns, and complaints from banking partners.
  • Resolve servicing issues and reduce business and client impact with managerial direction as required.
  • Facilitate decision-making processes by providing timely, meaningful, and easily available data.
  • Understand how the Bank's risk appetite and risk culture should be considered in daily activities and decisions.
  • Actively pursue effective and efficient operations of respective areas, while ensuring the adequacy, adherence to, and effectiveness of business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk.
  • Champion a high-performance environment and contribute to an inclusive work environment.
Requirements
  • Post-secondary education.
  • Minimum of 2 years of relevant working experience in financial services or a related industry.
  • Experienced and knowledgeable of business banking credit as it applies to the corporate, commercial, and small business bank's policies and procedures, products and services, and security and collateral documentation.
  • Fluency in English (written and verbal) and organizational skills.
  • Working knowledge of Microsoft Office (Excel, Word, and Outlook).
What You Will Be Doing
  • Operate independently to execute the fulfillment and maintenance of commercial and small business lending products and services within assigned authorities/limits.
  • Act as a dedicated subject matter expert providing timely resolution to clients and business partners on all commercial and small business lending products, services, tools, systems, procedures, etc.
  • Recognize and identify knowledge gaps and performance concerns and address/report these observations through the appropriate escalation process.
  • Take responsibility for client and partner inquiries, concerns, or complaints and present solutions or alternatives.

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