Commercial Banking Specialist

3 weeks ago

Mississauga, Ontario, Canada Scotiabank Full time

About the Role

As a Commercial Banking Specialist - Lending Services, you will contribute to the overall success of the Lending Services business unit by ensuring specific individual goals, plans, initiatives, and assigned tasks are executed/delivered in support of the team's business strategies and objectives.

Key Responsibilities

  • Champion a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Prepare and execute intricate security and Business Banking documents to meet the requirements stipulated by the Bank's policies and procedures to support the fulfillment of new and ongoing maintenance, amendment, and service activities of lending products & services.
  • Maintain up-to-date knowledge and understanding of relevant Commercial and Small Business products, processes, and policies, including completing internal training and reviewing appropriate news items and publications.
  • Participate as an active partner and initiate changes by collaborating with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services.
  • Respond promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to resolve servicing issues and reduce business and client impact with managerial direction as required.
  • Understand how the Bank's risk appetite and risk culture should be considered in daily activities and decisions.
  • Contribute to the overall Pulse Score by championing opportunities to enhance the customer experience.
  • Actively pursue effective and efficient operations of respective areas, while ensuring the adequacy, adherence to, and effectiveness of business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk.
  • Champion a high-performance environment and contribute to an inclusive work environment.
  • Perform other related duties as assigned.

Requirements

  • Post-Secondary Education
  • Minimum of 2 years of relevant working experience in Financial Services or a related industry.
  • Proven customer service skills, as well as flexibility to adapt to changing environments.
  • Experienced and knowledgeable of Business Banking credit as it applies to the Corporate, Commercial, and Small Business Bank's policies & procedures, products & services, and security & collateral documentation.
  • Strong knowledge and experience in the setup and execution of onboarding accounts, products & services, and loan/funding.
  • Fluency in English (written & verbal) and Organizational Skills.
  • Working knowledge of Microsoft Office (Excel, Word, and Outlook).

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