Claims Specialist

7 days ago

Montreal, Quebec, Canada Sécurité Nationale Compagnie d'Assurance Full time
Job Summary

We are seeking a highly skilled Claims Specialist to join our team at Sécurité Nationale Compagnie d'Assurance. As a Claims Specialist, you will be responsible for investigating, evaluating, and resolving complex claims for high net worth clients.

Key Responsibilities
  • Investigate and evaluate complex claims, including those involving litigation and environmental issues
  • Meet with clients and witnesses to obtain statements and negotiate claims
  • Apply claims management principles and procedures to manage claims costs and leakage
  • Identify potential fraudulent claims and handle them according to organizational processes and procedures
  • Work with claim management vendors to maintain service standards
  • Act as a subject matter expert in claims management to increase knowledge base within the team
  • Support the timely and accurate completion of business processes and procedures
  • Protect the interests of the organization by identifying and managing risks, and escalating non-standard, high-risk transactions and activities as necessary
  • Ensure documentation is accurate and properly reflects client and business intentions, and is consistent with relevant rules and regulations
  • Actively manage relationships within and across various business lines, corporate, and control functions, and ensure alignment with enterprise and regulatory requirements
  • Ensure necessary due diligence to support the accuracy of all customer transactions and activities
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements, and assess potential impacts
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
  • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure timely communication of issues and points of interest
  • Provide thought leadership and/or industry knowledge for own area of expertise, and participate in knowledge transfer within the team and business unit
  • Keep current on emerging trends and developments, and grow knowledge of the business, related tools, and techniques
  • Participate in personal performance management and development activities, including cross-training within own team
  • Keep others informed and up-to-date about the status and progress of projects and/or all relevant or useful information related to day-to-day activities
  • Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences, and leveraging best practices
  • Lead, motivate, and develop relationships with internal and external business partners/stakeholders to develop productive working relationships
  • Contribute to a fair, positive, and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
Requirements
  • Excellent verbal and written communication skills
  • Superior client service orientation
  • Ability to work independently while supporting a team environment
  • Demonstrated ability to function effectively in a fast-paced, multi-faceted environment, and possess excellent organizational and time management skills
  • Strong typing and computer skills
  • 5-7 years of insurance claims experience, with a focus on property claims
  • Experience dealing with more complex and larger loss insurance claims is required
  • Experience in handling liability claims is preferred
  • Experience with and understanding of the high net worth market segment is preferred
  • Valid driver's license and satisfactory MVR is required for field positions
  • Travel primarily within the Greater Montreal area will be required, with flexibility to travel to other parts of the province of QC as needed
  • CIP/FCIP designation is considered an asset
  • AMF claims adjusting license is required
  • Proficient bilingualism in English and French is required

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