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Sales Account Executive

3 months ago

Canada Rhenus Logistics Full time

About Us

Are you ready to navigate the next phase of your career? At Rhenus, we specialize in logistics solutions.

The Rhenus Group stands as a premier logistics provider with a global footprint and an impressive annual revenue of EUR 7.5 billion. Our workforce of 40,000 operates across 1,320 locations in over 70 countries, crafting innovative solutions throughout the entire supply chain. From transportation and warehousing to customs clearance and value-added services, our family-owned enterprise is dedicated to addressing the unique needs of our clients through various specialized business units.

We foster a vibrant company culture grounded in the principles of Entrepreneurship, where creativity is encouraged; Integrity, where honesty and transparency are paramount; Empowerment, where team members are motivated to take initiative; and Leadership, where collaboration is key to fostering growth and excellence. These core values are integral to our daily operations, shaping a supportive community that drives both individual and collective success.

Your Role

The Sales Account Executive for Inside Sales will play a crucial role in nurturing and expanding relationships with current clients while actively seeking new business prospects. This position requires a comprehensive understanding of logistics and supply chain management, as well as a keen awareness of our clients' specific requirements and the freight forwarding sector. Exceptional communication abilities, a strong client-centric approach, and a proven sales history are vital for success in this role.

Your Contributions Will Include:

  • Evaluating sales leads from diverse sources, including online inquiries, trade exhibitions, webinars, and industry associations.
  • Initiating contact with clients to discuss their requirements, present our services, provide quotes, and foster ongoing relationships to enhance business growth.
  • Following up on sales leads and, where appropriate, creating and assigning actionable next steps within our CRM system.
  • Acquiring new clients through telephone outreach, online communications, and participation in webinars and virtual exhibitions.
  • Delivering exceptional customer service to all accounts and ensuring timely responses to client inquiries.
  • Collaborating closely with Operations to secure new business opportunities.
  • Consistently following up on transportation proposals with potential clients.
  • Assisting in exploring new markets, trade lanes, sales campaigns, or vertical opportunities.
  • Communicating with international offices to meet global and client-specific requirements.
  • Analyzing the development of existing client portfolios and managing shipping cuts (lost clients).
  • Independently handling customer complaints and incidents.
  • Maintaining all sales-related activities and KPIs (contact reports, opportunities) within the designated portfolio.
  • Conducting analysis of customer-related data and implementing appropriate follow-up actions to ensure high data quality.
  • Participating in all sales training sessions organized by Rhenus A&O.
  • Providing a high level of internal customer support.
  • Identifying and maximizing all opportunities for account development through a structured sales approach.
  • Ensuring a seamless transition of accounts from sales to account management.
  • Building enduring relationships with existing clients to retain and expand the current business while providing excellent internal customer care.
  • Consistently increasing gross profit and achieving established targets.
  • Meeting sales productivity and revenue goals.
  • Supporting the Freehand lead program for the US and Canada.
  • Aligning and communicating with the local commercial team regarding the internal quotation tool.
  • Providing first-level support and training on the internal quotation tool.

Required Skills and Experience

  • Bachelor's degree in business or a related field.
  • 2-3 years of inside sales experience in logistics, supply chain, distribution, or a related area.
  • Advanced proficiency with CRM systems.
  • Experience with Sugar CRM or Microsoft Dynamics is considered a strong advantage.
  • Strong proficiency in MS Office Suite (Excel, PowerPoint, Outlook, Teams).
  • Technologically adept with a quick ability to learn and adapt to new software systems.
  • Proven track record of meeting sales targets.
  • Effective time management and deadline adherence skills.
  • Strong analytical capabilities with meticulous attention to detail.
  • Results-oriented mindset with high motivation and initiative.
  • Excellent networking and interpersonal skills, maintaining close connections with key stakeholders.
  • In-depth knowledge of the sales process, Rhenus strategy, and all Rhenus services.
  • Advanced proficiency in English, with outstanding written and verbal communication skills.

Key Role Figures

  • This position offers a permanent full-time contract with a standard 40-hour work week.
  • Parking facilities are available.
  • Employees are entitled to 15 vacation days annually.

Our Commitment

Rhenus Logistics Canada is an equal opportunity employer dedicated to fostering a diverse and inclusive workforce. We provide accommodations upon request for candidates with disabilities participating in all aspects of the selection process. We appreciate all applications; however, only candidates selected for an interview will be contacted.