Product Director

2 weeks ago


Old Toronto, Ontario, Canada Manulife Insurance Malaysia Full time
Lead Product Development and Digital Transformation

Manulife Insurance Malaysia seeks a seasoned Product Director to spearhead the strategic direction and execution of our product, digital customer experience, and payment infrastructure initiatives.

Key Responsibilities:

  • Develop and execute a comprehensive digital customer experience strategy across travel, mortgage creditor, and health & dental businesses, focusing on enhancing Net Promoter Score (NPS).
  • Oversee the development and execution of value stream vision, objectives, and roadmap, ensuring alignment with organizational goals and strategic initiatives.
  • Provide leadership and strategic oversight to the delivery organization, steering a cross-functional agile team that seamlessly integrates delivery and product management within each Value Stream.

Requirements:

  • Minimum 15 years of dynamic experience in product development and digital delivery.
  • Proven ability to use data to drive decisions and back up assumptions and recommendations.
  • Proven track record in product strategy, including research, business casing, product development, execution, measurement of results, and financial analysis.
  • Ability to work with engineering teams to go deep into technical concepts.
  • Excel at leading, inspiring, coaching, mentoring, and developing a cross-functional team.

About Manulife:

Manulife is a global leader in financial services, helping people make informed decisions and live better lives.


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