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Client Engagement Specialist

2 months ago

Whitehorse, Yukon, Canada Scotiabank - Global Banking and Markets Full time
Customer Experience Associate

Become an integral part of a dynamic team dedicated to delivering exceptional service in a supportive and high-achieving environment.

Position Overview

As a Customer Experience Associate, you will embody the spirit and essence of our organization. At Scotiabank, our mission is to prioritize our clients, assisting them in reaching their financial aspirations.

Our Customer Experience Associates excel in building connections with clients in a genuine manner. As a vital member of the Canadian Banking Branch Network, your primary objective will be to provide outstanding service throughout the client's journey by:

  • Proactively identifying client needs and attentively listening to their requests.
  • Handling daily transactions efficiently.
  • Fostering enduring relationships with clients.
  • Contributing to branch objectives by recognizing and addressing straightforward sales opportunities.
  • Acting as a technology resource, guiding clients through our mobile banking applications and helping them manage their banking needs effectively.
Is this position suitable for you? In this role, you will:
  • Establish strong client relationships and deliver superior customer service.
  • Identify and address client needs effectively.
  • Simplify complex concepts for better understanding.
  • Thrive in a performance-driven environment while positively contributing to a collaborative team.
  • Exhibit a strong desire to learn and a commitment to achieving success.
Qualifications

Do you possess the skills necessary to excel in this role? We would be eager to collaborate with you if you:

  • Have demonstrated customer service abilities through previous employment or community engagement.
  • Are committed to assisting clients in a professional, friendly, and efficient manner.
  • Can accommodate a flexible work schedule.
  • Feel comfortable in straightforward sales scenarios.
  • Possess strong technical skills and the capability to promote digital and self-service banking options to our clients.
Benefits
  • The chance to be part of a forward-thinking organization with a collaborative team of innovative professionals.
  • A fulfilling career path with various opportunities for professional growth.
  • Internal training programs to support your career advancement and skill enhancement.
  • A commitment to making a positive impact in our communities – for you and our clients.
  • Recognition and rewards for outstanding performance.
  • A competitive salary and benefits package.

Scotiabank is a prominent bank in the Americas. Guided by our purpose: 'for every future', we assist our clients, their families, and their communities in achieving success through a comprehensive range of advice, products, and services, including personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.

At Scotiabank, we appreciate the unique skills and experiences each individual contributes to the organization and are dedicated to fostering an inclusive and accessible environment for all. If you require accommodations during the recruitment and selection process, please inform our Recruitment team.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates selected for an interview will be contacted.