Customer Service Representative

1 month ago


Montreal, Quebec, Canada Sun Life Full time
Customer Service Representative

At Sun Life, we're looking for talented individuals to join our Contact Centre team as Customer Service Representatives. As a key member of our team, you'll have the opportunity to make a real difference in the lives of our clients and advisors.

Key Responsibilities:
  • Provide exceptional customer service to clients and advisors through inbound calls, ensuring their needs are met and exceeded.
  • Analyze and resolve client issues in a friendly and proactive manner, providing solutions that meet their financial and health goals.
  • Offer support and guidance to clients and advisors on Sun Life's products and services, helping them achieve their goals.
  • Work collaboratively with our team to ensure clients and advisors have the right information, taking the right amount of their time.
Requirements:
  • Bilingualism in French and English, both oral and written, to communicate effectively with clients and advisors across Canada and worldwide.
  • Customer service orientation, problem-solving skills, and the ability to thrive in a fast-paced environment.
  • Reliability Status through the Government of Canada, including a background check with fingerprinting by the RCMP.

We offer a competitive salary, annual performance bonus, and a comprehensive benefits package, including flexible benefits, employee and family assistance program, defined contribution pension plan, stock ownership program, and wellness program. If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply.



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