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Customer Service Specialist
2 months ago
About the Role
As a Sales and Rental Coordinator at CB Canada, you will be responsible for managing the day-to-day operations of inside sales to customers that enter the dealership, as well as the rental counter. The operations requirements of this role include handling incoming rental inquiries and maximizing fleet utilization by managing available and incoming rental units.
Key Responsibilities
- Be the initial point of contact for customers, providing exceptional customer service and support.
- Assist and build sales for customers who enter the dealership, identifying sales opportunities and communicating with customers to meet their needs.
- Communicate with customers, make outbound calls to potential customers, and follow up on leads to drive sales and revenue growth.
- Understand customers' needs and identify sales opportunities, answering potential customers' questions and sending additional information as needed.
- Closing sales and following up with customers to ensure satisfaction and loyalty.
- Manage rental operations, ensuring correct and accurate billing, as well as correct product availability and delivery.
- Ensure all rental problems listed by customers are addressed according to company policy, maintaining a positive company/customer relationship.
- Administer and maintain adequate, neat, clean, and safe rental area, equipment, yard, and units.
- Develop and maintain competent product knowledge of all current units rented.
Requirements
- 1-2 years' customer service experience with a history of exceeding customer expectations.
- High School Diploma.
- Valid class 5 Driver's License and clean Driver's Abstract.
- Energetic and friendly with excellent verbal and written communication skills.
- Self-starter with the ability to prioritize and organize workload in a fast-paced environment.
- Excellent attention to detail with a sense of urgency to meet tight deadlines.
- Knowledge and experience with MS Word and Excel.
- Working knowledge of CDK software considered an asset.
