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Seasonal Customer Experience Specialist
2 months ago
About The Body Shop
The Body Shop International Limited is a global beauty brand that has been pioneering cruelty-free beauty for over 40 years. Our mission is to generate positive economic, social, and environmental impact. We're committed to empowering people and enriching our planet.
Your Role
As a Seasonal Customer Experience Specialist, you will be part of our dedicated team of consultants who offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.
Key Responsibilities
- Learn and understand our products, which are packed with natural ingredients sourced ethically using Community Trade programmes.
- Learn our customers' needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What We Look For
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What We Offer
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform - We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Our Values
We believe in a world where all people are seen, valued, supported, represented at every level, & can be their truest selves and in building a spirit of equality, diversity, and inclusivity for all. The Body Shop Limited is an equal opportunity employer. Should you require accommodation during the interview process, please advise the recruiter when contacted for an interview.
