Customer Success Specialist
4 weeks ago
About ICONIX
We are a leading wholesale distributor in the industry, dedicated to providing exceptional customer service and support.
Job SummaryWe are seeking a highly motivated and experienced Customer Success Specialist to join our team. As a key member of our sales team, you will be responsible for delivering top-notch technical support and services to our customers, working closely with the Outside Sales team to grow existing relationships and develop new ones.
Key Responsibilities:- Provide technical support and services to customers via phone, email, or in-person visits
- Collaborate with the Outside Sales team to identify new business opportunities and develop strategies to increase sales
- Educate customers about the features and benefits of our products and services
- Process customer orders, including data entry and order fulfillment
- Prepare quotations, bids, and other sales-related documents
- Assist with administrative tasks such as shipping, receiving, and warehouse management
- Bachelor's degree in a related field or equivalent experience
- Minimum 1+ years' experience in wholesale distribution or a related field
- Proven track record of success in customer-facing roles, with excellent communication and interpersonal skills
- Able to work independently and collaboratively as part of a team
- High level of ownership, accountability, and initiative
- Ability to prioritize multiple tasks and manage time effectively
- Strong organizational skills, attention to detail, and ability to multitask
- Familiarity with various technology platforms and computer applications
- Ability to lift up to 25 lbs frequently and up to 50 lbs occasionally
We offer a competitive market salary of $60,000 - $80,000 per year, depending on experience, plus a range of benefits and perks that set us apart from the competition.
- Market Competitive Compensation: We reward high-performance, teamwork, collaboration, and a continuous improvement mindset
- Employee Incentive (Bonus) Plan: Our success is built on your success, with an annual bonus program that recognizes outstanding performance and unique value contributions
- Retirement Savings Program: ICONIX matches employee contributions dollar-for-dollar to a maximum percentage based on length of service
- Comprehensive Health and Wellness Benefits: Choose from flexible healthcare coverage designed to support all ages and stages of life
- Employee Referral Program: Help us grow our team and receive a bonus for successful referrals
- Learning and Development Opportunities: Reach your full potential and career aspirations with training and development programs
- Employee Discount Programs: Take advantage of discounts offered by corporate partners for items like computers, mobile phone services, and more
- Other perks include generous vacation/paid time-off allowance, career advancement opportunities, flexible work arrangements, paid time-off to volunteer, work boot reimbursement*, education assistance, stability of a three-generation Canadian-owned family business, and a family work atmosphere
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