Help Desk Technician
3 weeks ago
AVASO Technology Solutions is seeking a skilled IT Support Specialist to join our global organization. As a key member of our team, you will be responsible for providing top-notch technical support to our clients across multiple industries.
We are a leading IT solution provider with a proven track record of success in delivering best-of-breed technology solutions to enterprises of all sizes. Our global distribution capabilities and extensive network of clients present a unique opportunity for growth and development.
The ideal candidate will possess a strong analytical mindset, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply.
Key Responsibilities:
- Provide first- and second-level technical support to clients via phone, email, or remote access.
- Collaborate with third-party vendors to resolve complex technical issues.
- Communicate effectively with clients to ensure timely resolution of issues.
- Manage and update client tickets to ensure seamless issue resolution.
- Install, upgrade, and troubleshoot various software applications, including Microsoft Office and Cisco Jabber.
- Support Apple devices and maintain basic knowledge of Mac operating systems.
- Install, upgrade, and troubleshoot printers and computer hardware.
- Perform routine maintenance tasks on computers, laptops, and printers.
- Diagnose and repair desktops, laptops, printers, and other peripheral equipment.
- Utilize diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
- Develop a broad understanding of IT concepts, including networks, servers, audio/visual systems, smart devices, and telecommunications.
Requirements:
- Bachelor's degree in Computer Science or a related field.
- CompTIA A+ or Microsoft Certified Professional (MCP) certification.
- Minimum 3 years of IT experience.
- Proficiency in Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation, and troubleshooting.
- Experience with mobile device management, enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting, and problem-solving skills.
- Ability to multitask, prioritize tasks, and meet service level agreements (SLAs).
- Excellent communication, relationship-building, and internal customer service skills.
- Adaptability and flexibility in a fast-changing industry and work environment.
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