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Help Desk Support Specialist

2 months ago

St Catharines, Ontario, Canada JobCart Inc Full time
{"title": "Help Desk Support Specialist", "description": "About the Role

We are seeking a skilled Help Desk Support Specialist to join our team at JobCart Inc. As a Help Desk Support Specialist, you will be responsible for providing exceptional technical support to our customers, addressing complex scenarios, and contributing to the success of our e-commerce enterprise.

Key Responsibilities
  • Engage with customers through various channels, including chat, async messaging, and phone, addressing complex technical issues.
  • Drive process improvements and recommend system/technology enhancements to elevate efficiency.
  • Leverage remote troubleshooting techniques to diagnose and resolve technical issues.
  • Walk customers through effective problem-solving processes, ensuring a seamless experience.
Day-to-Day Activities

Your day-to-day activities will immerse you in the vibrant world of e-commerce:

  • Handling diverse customer channels, enriching your experience in a multifaceted industry.
  • Providing top-notch customer service and technical support to uphold the high standards of our e-commerce partner.
  • Contributing proactive recommendations for process improvements to enhance the customer experience.
  • Embracing new technologies and staying at the forefront of digital innovation.
Qualifications

Basic Qualifications:

  • 1 year of experience as a help desk technician and/or customer support role.
  • Tech-savvy with knowledge of office automation products, databases, and remote control.
  • High School Diploma or equivalent.
  • Flexibility with hours of operation.
What We Offer
  • Competitive pay rate of $19.23 per hour.
  • Full-time, Fixed Term Contract.
  • Opportunities for training and development.
  • A collaborative and inclusive work environment with a leading Canadian e-commerce giant.
", "lang_code": "en-US"}