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Field Service Representative
2 months ago
Héroux-Devtek is seeking a highly skilled Field Service Representative to join its Product Support Organization in St-Hubert. The successful candidate will provide first-line support to Héroux-Devtek customers, ensuring timely restoration of Landing Gear to airworthy condition.
Main Responsibilities- Perform technical analysis and repairs on aircraft Landing Gears at OEM or operator facilities.
- Provide remote technical support, including written work instructions and requests for inspections to assess technical issues.
- Train team members, customers, and operators on best practices, ensuring compliance with safety directives and safe working methodologies.
- Work within approved procedures and mandates issued by Héroux-Devtek's quality organization.
- Identify and report airworthiness issues in line with Héroux-Devtek's quality system requirements.
- Accomplish assigned tasks in accordance with TC/FAA/EASA and other airworthiness regulations.
- Complete all documentation in a timely, accurate, and comprehensive manner.
- Perform incoming quality inspections of parts in the warehouse, as required.
- Be available for on-call remote support services after business hours.
- Knowledge of Landing Gears maintenance and overhaul is strongly recommended.
- Comprehensive knowledge of aerospace original equipment assembly, maintenance, repair, and overhaul, as well as conversance with original equipment design drawings and test schedules.
- A valid passport, driver's license, and car.
- Fluency in French and English, with the ability to read, write, and speak both languages.
- Understanding of Unit Log Cards, requirements management, MRB data, and Life Limited Parts concept.
- Computer literacy, with the ability to access software on or off-site to complete tasks and produce Certificates of Release, Form 1, and Visit Reports.
- Availability to travel worldwide within short notice, during or outside normal business hours, as required by the business.
We are seeking a customer-focused individual with a drive to complete tasks and keep stakeholders informed of progress. The ideal candidate will possess exceptional attention to detail, strong self-planning and organizing skills, and flexibility to react to changing customer needs. They will also have the ability to tackle problems and implement resolutions, as well as strong team-working skills and the ability to motivate others to complete tasks on time.
Héroux-Devtek offers a friendly work environment where skills development is a top priority. We are committed to the realization of our products through engineering centers, factories, a service unit, and an accessible and agile head office for fast decision-making.
